All OTRS configurations are saved in 3 config files named "config.pm", "ZZZAuto.pm" and "ZZZAAuto.pm". OTRS in order to retrieve any specific configuration entry, searches these files in a special order. If a specific entry is found in a config file, other config files are not searched. By this, "config.pm" has higher priority than "ZZZAuto.pm" and …