OTRS core framework has been previously translated into Persian (Farsi) by Hooman Mesgari and Amir Shams Parsa. It was even enabled to work bi-directional (RTL, LTR) by some other people. This translation worked well but at this time needed to be updated. There is about 1600 entries in "fa.pm" (June 2009, v2.3.4) that about …